Have a Health Insurance Question?

If you have a health coverage question or concern, visit our Frequently Asked Questions page.

For answers to general insurance questions, for information on filing an insurance-related complaint, or to report suspected insurance fraud, call the Consumer Help Line between 8 a.m. and 5 p.m., Central time, Monday-Friday, or visit our website

in Austin

You can also reach us

  • by email ConsumerProtection or 1-800-252-3439
  • by fax : 512-475-1771
  • by mail
    Texas Department of Insurance
    Consumer Protection
    P.O. Box 149091
    Austin, TX 78714-9091

Other Useful Contact Information

For printed copies of consumer publications , call the 24-hour Publications Order Line

1-800-599-SHOP (7467)
305-7211 in Austin

To report suspected arson or suspicious activity involving fires, call the State Fire Marshal's 24-hour Arson Hot Line

1-877-4FIRE45 (434-7345)

To verify the licensing status of an HMO, insurance company, agent or broker, use the Check Companies or Check Agent features on our website www.tdi.texas.gov .

If you have an insurance complaint, you may file it online using TDI's online complaint form.

For more information contact:

Last updated: 10/06/2015