Have a Health Insurance Question?
If you have a health coverage question or concern, visit our Frequently Asked Questions page.
For answers to general insurance questions, for information on filing an insurance-related complaint, or to report suspected insurance fraud, call the Consumer Help Line between 8 a.m. and 5 p.m., Central time, Monday-Friday, or visit our website
463-6515 in Austin
You can also reach us
- by email ConsumerProtection or 1-800-252-3439
- by fax: 512-475-1771
- by mail
Texas Department of Insurance
Consumer Protection (111-1A)
P.O. Box 149091
Austin, TX 78714-9091
Other Useful Contact Information
For printed copies of consumer publications, call the 24-hour Publications Order Line
305-7211 in Austin
To report suspected arson or suspicious activity involving fires, call the State Fire Marshal’s 24-hour Arson Hot Line
To verify the licensing status of an HMO, insurance company, agent or broker, use the Check Companies or Check Agent features on our website www.tdi.texas.gov.
If you have an insurance complaint, you may file it online using TDI´s online complaint form.